The support that you'll receive from your cloud web hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got some technical trouble with an active account. Prompt and clear info regarding a question or a problem will save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from an actual website hosting provider not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it can't access them directly, it is likely that you will wait for a few days to receive a reply to any kind of query, thus your websites may stay offline for ages. Alternatively, a provider that offers various ways of communication and has a tech support team that is available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Web Hosting

We acknowledge the importance of getting assistance promptly, so our cloud web hosting services include 24/7 tech support along with several options for communication. In case you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so as to find out about our services or check if our servers meet the system requirements for your websites. Thus, you won't end up getting a service that you cannot use. In case you already have an account with us, you can open a support ticket from the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires additional analysis. In contrast to the majority of suppliers on the market, we answer to all the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

We know how crucial it is to receive well-timed support, especially when your website is not working as it should be for whatever reason. All of our semi-dedicated hosting include 24/7 customer and tech support, so that if anything happens, you'll be able to use several methods to get in touch with us - phone line with a few local numbers around the world, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common matters, so if you don't have an account yet, for instance, you will be able to get extra info regarding our solutions, or we will help you with less complex technical matters. The other two methods are for strictly technical problems or anything which is more time-consuming as it is quicker to track the conversation between you and our support team. The guaranteed maximum reply time for them is only 1 hour, the typical one - 15-20 min, so you won't need to wait for an entire day so as to get assistance as you may have to do when using the services of other service providers.

24/7 Customer Support in VPS Web Hosting

Using our VPS web hosting, you will not have to wait for more than an hour so as to receive support for any type of problem that you could have with the server or the software which comes pre-installed with it. We guarantee this short answer time for all of the support tickets that you open through your billing Control Panel or e-mail messages that you send to our technical support crew. We have local telephone numbers in a number of countries around the globe as well as a live chat service where we can help you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the different methods of communication, so whatever your question or problem is, there will always be somebody to help you out quickly. In case you need assistance with third-party software, which you cannot install or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we provide for all our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

If you buy a dedicated server through our company, you're able to contact us anytime using several channels and the maximum time that you'll have to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical matter, you're able to open a support ticket through the Help section of your billing Control Panel or you could send us an email. In case you have any kind of common questions or you would like to find out about our website hosting services before you order, you can employ our live chat or you could call one of the local phone numbers that we have in various countries around the world. When you'd like to have support for third-party software that you cannot set up or manage properly, you are able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.