If you have ordered a web hosting plan and you have certain enquiries related to a given function/feature, or in case you’ve faced some challenge and you need help, you should be able to touch base with the respective client support staff. All hosting companies use a ticketing system no matter if they offer other methods of contacting them along with it or not, due to the fact that the very best way to handle an issue most often is to use a ticket. This communication model renders the responses sent by both sides easy to follow and enables the technical support team members to escalate the issue in the event that, for instance, a server admin needs to intervene. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you have to use at least two different accounts to get in touch with the tech support team and to actually manage the hosting space. Constantly switching between different accounts might be a burden, not to mention the fact that it requires quite a while for most hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Web Hosting

Our cloud web hosting services come bundled with an integrated support ticket system, which is an essential part of our custom Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same place – invoices, website files, e-mails, support tickets, etc., eliminating the necessity to use different systems. If you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just several mouse clicks without ever signing out of your Control Panel. During the process, you can choose a category and our system will present you with a variety of informational articles, which will give you more information and which may help you fix any particular problem even before you send a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

If you’ve got a semi-dedicated server account with our company and you would like to touch base with our support staff representatives, you will be able to send a support ticket directly from your Hepsia Control Panel instead of using an entirely different support platform like you will need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without any effort and to browse through older tickets using a clever search filter. You will also be able to check the applicable knowledge base articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can carry out all the above-mentioned operations without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you come across any complication or have a question, you can contact our support engineers and fix the particular issue in no more than 60 minutes through one platform.