Integrated Ticketing System in Cloud Web Hosting
Our cloud web hosting services come bundled with an integrated support ticket system, which is an essential part of our custom Hepsia Control Panel. In stark contrast to other comparable tools, Hepsia permits you to manage everything associated with the hosting service itself in the exact same place – invoices, website files, e-mails, support tickets, etc., eliminating the necessity to use different systems. If you’ve got any pre-sales or technical questions or any problems, you can open a ticket with just several mouse clicks without ever signing out of your Control Panel. During the process, you can choose a category and our system will present you with a variety of informational articles, which will give you more information and which may help you fix any particular problem even before you send a ticket. We guarantee a support ticket response time of no more than 1 hour, even in case it is a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you would like to touch base with our support staff representatives, you will be able to send a support ticket directly from your Hepsia Control Panel instead of using an entirely different support platform like you will need to do with the majority of web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to submit a new ticket without any effort and to browse through older tickets using a clever search filter. You will also be able to check the applicable knowledge base articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can carry out all the above-mentioned operations without signing out of your Hepsia Control Panel at any moment, which goes to say that in case you come across any complication or have a question, you can contact our support engineers and fix the particular issue in no more than 60 minutes through one platform.