You'll find a lot of cloud web hosting suppliers on the market, however most of them are resellers that have restricted resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company over the phone. The level of support that you can receive through this particular channel of communication may vary based on the service provider - a few of them provide experienced phone support, many others offer general and customer support only because some matters are more time-consuming and it would be faster and easier to be resolved via a support ticket, especially when the situation has to be escalated. Nonetheless, it's good to find that you could always get in touch with your website hosting provider since there're many small-scale matters that can be taken care of effectively and timely with a telephone call, not mentioning that you'll be able to get more information about the services even before you become a client.

Phone Support in Cloud Web Hosting

In case you decide to acquire one of our cloud web hosting services, you can connect with our support crew over the telephone for 14 hours every day. We will help you choose the ideal package for your websites as we are aware that it's better to discuss these issues with a live person. If you already have an account, we can help you with any sales/billing questions as well as general matters, even with some technical matters which do not involve too much time or escalation to a system administrator because it is more appropriate to open a support ticket for time-consuming problems so as to have all the communication in a single place. We now have phone numbers in the United States, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our representatives.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server plans that we offer feature real-time phone support for 14 hours daily. If you hesitate which plan is appropriate for your web sites, you'd like to find out more about the package's specifications or you'd like to have any other type of info on our services, you have the option to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support agents will assist you. If you already have an account, you'll be able to get in touch with us about sales and general issues, although we are usually able to help with a large number of tech issues as well. For strictly tech issues you'll have to take advantage of our built-in ticketing system where the conversation between you and our tech support crew will be in one place, which is the best option when the problem requires longer time to be solved or it needs to be escalated to our sysadmins.