Assistance Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Resolution Guarantee

  • Each ticket that you submit to the client support Dept will be responded to within about 60 minutes. All common requests shall be taken care of asap. However, if the assistance request you have posted needs assistance from a trained administrator, we will send the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–quality Client Help And Support Service

  • We will offer you 24x7 technical help via a ultra–fast ticket solution incorporated into your Control Panel. You may write to us at any time about any of the applications that come pre–installed on the virtual server, this includes the chosen Linux OS, the server administration panel and our in–house made Site Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • Each part of the Site Control Panel that is provided without charge with your VPS gives an included articles base. There’s a collection of exhaustive how to articles and a collection of step by step video courses that present all the normal website maintenance duties. You can access them by clicking the Help or Video control keys in the right part of each Control Panel section.