One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting services feature a one-hour response guarantee, which implies that regardless of what question or difficulty you might have, we will always be there to lend you a helping hand. As it is, it seldom takes more than half an hour to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our help desk support team members are available 24/7, even on weekends and official holidays, which goes to say that you’ll get immediate assistance whenever you need it. We know how priceless time can be, so by the time we reply to your trouble ticket or email, we’ll have probed into the issue and, if we haven’t solved it, we’ll provide you with more information on what you have to do on your end, when the situation necessitates it. With our support services, you can rest assured that there will be someone to lend you a hand straight away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a ticket through your web hosting Control Panel or send an email relating to your semi-dedicated server, you’ll obtain a reply within only one hour. You can touch base with us whenever you want with regards to billing, general or technical matters and considering that we’re available to you 24-7, you’ll always get support in a well-timed fashion. Based on the specific issue or question, we’ll supply you with more details, solve the predicament if it’s been caused by something that’s within our reach or instruct you on what to do on your end if you have to tweak a given setting for a software application that we don’t have access to. You can forget about waiting around for a whole day for each and every answer. Actually, in most cases we respond to tickets and emails within 20 to 25 minutes max.