Client Support Channels
A 60–Minute Ticket Response Guarantee
We offer a sixty–minute response time guarantee for every trouble ticket or e–mail that you send to our help desk support staff. We will swiftly answer all the common questions and forward right away the case to our server administrators if any additional assistance is needed. If you order the Optional Managed Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon beforehand.
A Topflight Customer Service
Should you require any assistance while working with the Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server on your behalf, you can contact our customer support staff at any moment through the ticketing system. Besides, in case you require assistance managing your dedicated hosting server, you can order the Optional Managed Services package, that includes OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting services, data backup disk storage space, etc.
An Easy–to–Navigate Help Area
Each Linux dedicated hosting server is equipped with our charge–free Site Control Panel, which boasts a comprehensive knowledge base and a collection of instructional video tutorials. Whenever you need assistance with the Site Control Panel, just push the Help or Videos buttons located in the top right corner.