A 99.9% Server Uptime
We have set up our cloud web hosting system using reliable hardware components and significantly tweaked software. Our admins have installed a modified version of Security–Enhanced Linux on each of our physical machines in order to guarantee the highest level of protection and reliability. We have set up several denial–of–service protection units coupled with highly efficient firewall programs to make sure our network is impregnable and safe.
Our cloud web hosting services plans offer a 99.9% server uptime guarantee. And regardless of which datacenter you choose, the guarantee remains unchanged.
A 99.9% Network Uptime
In addition to our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on topflight hardware components manufactured by Juniper. And on every single router, we’ve put a firewall with a complex set of rules as a way to filter out all fishy requests.
This way, in each of our datacenters – in our USA based data center, in our United Kingdom based data center, in our Finland based data center, in our Eastern Europe based data center as well as in our Australia based data center, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done just about everything to curtail all potential risks with our cloud hosting packages and regardless of the fact that our company provides excellent client support, there are cases when the customer is just not content with what we offer. Or he needs to migrate to a more powerful hosting service, such as a virtual private server or a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t completely pleased, you will get your money back.
24/7 Technical Support
We have mindfully chosen each member of our 24x7 support team to ensure that we can provide the best possible help desk service you can possibly get. Each of our technical support engineers has several years of experience working with hosting accounts behind his back, hence they know what they are doing. Besides, they’re available 24x7 – you can reach them at any time and they’ll reply back to you as quickly as possible.
Their average ticket response time is just 20 minutes, whilst with many other hosting vendors you need to wait around for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to in less than one hour.