1 hour ticket response
Timeliness is our foremost duty and this is why we’ve got a team of well–trained client support engineers who are prepared to offer a quick solution to any question that you may have. Simply open your trouble ticket from the Site Control Panel and we will respond back to you within one hour in the worst case scenario. Actually, we work hard and aim for a twenty–minute response time.
A First–Rate Customer Care Service
Each member of our help desk support staff has several years of experience in the cloud web hosting services sphere and the majority of them have been with us for at least five years. They all are eager to respond to all your inquiries in the most professional manner possible.
An Easy–to–Navigate Help Center Section
In the Site Control Panel you will find an easy–to–browse Help Center section where you can get quick suggestions on how to use our hosting services. You can get the answers to your inquiries in our F.A.Q. database, find more suggestions in the web hosting account administration articles or check out our how–to video tutorials.